An important point of reference for the customer

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❇️ Need assistance?

Call the number: 0422 605127

Or write to: service@ciellecnc.com

✅ Our technical support: an important point of reference for the customer

Technical support is a vital element for our company. Especially for products characterized by such sophisticated technology, it represents a fundamental point of reference for our customers.

Our technical support plays several key roles:

Prepares the machine during the initial installation and startup phase.
Trains the customer's staff after the initial startup.
Keeps the machines always efficient through scheduled maintenance.
Assists customers when clarifications or additional explanations are needed.
Performs technical interventions in case of a problem.

To ensure complete support, our technical support is divided into three different sectors:

▶️ On-site support: Dino, the historical point of reference for Cielle's technical support

When talking about technical support at Cielle, it is impossible not to mention Dino, a true pillar of our company. With over 30 years of experience serving Cielle, Dino is the beating heart of our support service, managing every aspect of technical support with competence and professionalism, both in Italy and abroad.

From our headquarters, Dino coordinates all support calls, ensuring that every request is handled with the utmost speed and efficiency.

Thanks to his vast experience, he is capable of organizing technical interventions, installations, and, most importantly, the necessary training to ensure our customers can make the best use of their newly acquired CNC machines.

His deep knowledge of our products and customers' needs makes him the first point of contact, capable of immediately understanding each situation and mobilizing the necessary resources to solve any problem.

Dino is not only an impeccable organizer; he is also an expert in phone support. Many technical problems can be solved remotely, and Dino is the first to intervene, offering effective and immediate solutions. His ability to diagnose and solve problems remotely is widely recognized by our customers, who know they can count on him in any situation.

At Cielle, Dino is an irreplaceable point of reference. His dedication, combined with unmatched industry knowledge, makes him an essential element for the success of our company.

His presence ensures that every customer, wherever they are, receives the highest quality service, in line with the standards of excellence that Cielle strives to maintain.

✅ External Assistance for Italy: Alberto, a pillar of competence and dedication at Cielle

At Cielle, there are people who make a difference every day, and Alberto is one of them. With over 20 years of experience serving our company, Alberto is one of our most experienced and respected technicians.

His career at Cielle has been marked by commitment, professionalism, and exceptional technical expertise, qualities that make him an invaluable asset to us and our customers.

Throughout all these years, Alberto has dedicated his experience and passion to providing technical assistance in Italy, becoming a true point of reference for those who use our CNC routers and machining centers. His deep knowledge of our machines allows him to offer top-level technical support, swiftly resolving any issue and ensuring that our customers can fully exploit the potential of their equipment.

But Alberto's commitment is not limited to technical interventions.
He is also an excellent trainer, capable of clearly and precisely conveying the skills needed to make the most of our machines. Customers who have had the privilege of working with him have appreciated not only his technical expertise but also his ability to communicate effectively and adapt to different needs.

Alberto embodies Cielle's values: quality, reliability, and customer focus. His contribution is fundamental to our success and to the satisfaction of our customers, who know they can rely on a professional with great experience and humanity.

✅ External assistance: Raffaele: a beacon of Cielle's international assistance

Raffaele is, without a doubt, one of the pillars of Cielle's international technical assistance.
With 25 years of service behind him, he has traveled to every corner of the world to install and maintain our CNC machines, earning a reputation for excellence among our international clients.

His incredible expertise, built through decades of interventions in countries across every continent, has made him an irreplaceable point of reference for anyone using our technologies.

From China to South America, from Africa to the United States, Raffaele has tackled and solved technical challenges of all kinds, always with professionalism and dedication.
Clients not only appreciate his technical skills, but they also recognize in him a professional with extraordinary human qualities, capable of building lasting relationships of trust and collaboration.

In addition to overseeing maintenance, Raffaele also handles the initial installations for international clients. It is in these occasions that his experience becomes even more valuable: through in-depth training, he imparts to our clients all the knowledge necessary to fully exploit the potential of our CNC machines.

Every installation carried out by Raffaele is a guarantee of quality and an investment in the future operational success of our clients.

His experience is the result of a career dedicated to technical assistance and training, a wealth of knowledge that Raffaele makes available every day to ensure that our CNC solutions are used to their fullest, anywhere in the world.

His presence reassures clients and serves as an example of excellence for the entire company.

✅ Staff with decades of experience on our machines

All the technical assistance staff have been with us for more than 30 years.

They are direct collaborators (hired by our company) and have immeasurable experience on our machines.

Thanks to this vast experience, we are able to quickly and definitively resolve the technical interventions that arise.

Guaranteeing our customers constant technical support is one of our priorities.

For those who purchase one of our machines, knowing that they can count on us at any time offers great peace of mind.

We are always ready to intervene and assist our customers, regardless of any problem that may arise.

CNC machines

CIELLE: pantographs and CNC laser machines

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You find us here!

Cielle Srl
Via G. Toniolo, 6
31030 Zona Artigianale Pero
Pero di Breda di Piave (TV)

Telefono: +39 0422 6050